Find the repeat work
Group incidents by underlying cause rather than ticket category.
SAP · UK & EUROPE
SAP Managed Services
SAP Managed Services aimed at making the SAP estate quieter, faster and easier to support over time.
THE PROBLEM
What is really going wrong
A busy support queue can hide structural problems. Repeat incidents, slow transactions, failed jobs and noisy monitoring often have different owners even when they share the same root cause.
OUR APPROACH
How Liditech solves it
Select each step to see how we would move the work forward without turning it into a larger programme than necessary.
Use evidence from the stack
Connect application symptoms to jobs, interfaces, code, database and infrastructure.
Fix the cause
Move recurring faults from ticket handling into engineering work with clear priority.
Keep the estate quieter
Improve monitoring, runbooks and release feedback so the same issue is less likely to return.
WHAT WE EXAMINE
What we look at first
- Incident patterns, ageing and repeat failures
- Performance traces, jobs, integrations and database behaviour
- Monitoring quality and false-positive noise
- Release history and ownership between support and engineering
WHAT YOU RECEIVE
Useful outputs, not shelfware.
We keep deliverables tied to decisions, delivery and ownership. The exact format changes with the workstream; these are the outputs we would expect to leave behind.
01
Recurring-problem backlog
02
Performance or root-cause evidence
03
Monitoring and support improvements
WHERE WE FIT
We do not need to replace your existing team to be useful.
Bring us in when the same tickets keep returning, performance problems cross several layers or support activity is growing without reducing operational pain.
TALK TO LIDITECH
Tell us what is getting in the way.
The current problem, the outcome you need and what cannot be disrupted are enough to start.